Policies

How buying on citybooks works, and what you can expect from every shop.

Updated Oct 3, 2026

Payments policy

How buyers pay shops on citybooks.

Payments go directly to the shop

citybooks doesn't collect payments for orders. Buyers pay the shop using the payment details shown on their order page: GCash, Maya, bank transfer, cash on delivery or meetup.

For buyers

  • Only pay to the account shown on your citybooks order page.
  • Upload your receipt and reference number so the shop can confirm.
  • Never send payment through links or accounts shared outside citybooks.

For shops

  • Only collect payment through the methods saved in Shop Methods.
  • Confirm a payment only after checking your own app or bank. A screenshot is not a payment.
  • Never ask a buyer to cancel and pay outside citybooks.

Tip: If anyone asks you to pay or be paid outside citybooks, report it in Submit a Ticket or email support.